Tipo contratto: Assunzione diretta
Luogo di lavoro: Napoli
Codice annuncio: 500167145
Cliente: Multinational company
Due to consistent growth, my client, recognised leader in the Travel field, is now looking for a CRM IT Project Manager for the team based in Naples. The CRM Project Manager, reporting directly to the Chief of Digital CRM in Information Department, provides guidance on how to maximise CRM capabilities for both attended and unattended channels ie Contact Centre, B2C and B2B interactions Main responsibilities: Ensures the CRM provides effective capabilities to provide guidance in both caring and selling processes Analyzes the current CRM technologies and assesses if it s fit for purpose and the goals of the organisation. Gives support in planning, managing and delivering multi-channel, digital CRM marketing projects Gives support in defining a technology roadmap to ensure the consistency of customers data Drives the development of CRM projects coordinating internal and external teams
Job Requirements: At least 5 years hands-on experience in similar roles or equivalent experiences in Management Consulting Companies Strong knowledge of CRM and analytical products at least 2 amid Salesforce, Sugar CRM, Oracle Marketing Cloud, Eloqua or Saleforce Cloud Marketing, Eloqua, Sitecore, Oracle Service, Microsoft CRM, Pagasystems, SAS Customer intelligence, Liveperson, Genesys Premier Must have a strong functional and technology outlook and the ability to manage project delivery through internal and external stakeholders Excellent understanding of CRM principles in a B2B and B2C environment Excellent understanding of customer analytics practices and capabilities Excellent knowledge of main metrics of attended and un-attended channels ie CRM and digital sales channels Good understanding of UX principles Excellent knowledge of English, Italian is a preference
Inglese Scritto Ottimo
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Aut.Min. Prot. N. 1119 - SG - del 26/11/04.
Codice annuncio: NT000186BE